What to do if things go wrong

If for any reason you are unhappy with the way you have been treated we would encourage you to inform someone as soon as possible.

We welcome constructive criticism and will do our best to resolve minor complaints quickly and informally.  There is a more formal Complaints Procedure which can be used for major complaints or if minor complaints are not sorted out.

If things go wrong you should:

• Talk calmly to the person immediately responsible for the area of your complaint, for example your teacher or a member of   the support staff.  They will listen and sort things out if they are able to.

• If the problem is not solved satisfactorily talk to the person responsible for the area of your complaint, for example the Course Tutoror Head or Year.

• In addition you could talk with a "Student Ambassador", who can feed back your concerns.

 

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